You should have received an email confirming your booking reservation. If you have not received an email or would like us to resend it, please click here to let us know.

If you would like to modify, or cancel your reservation please click here to let us know.

Check in 3.30 p.m., check out 11 a.m.

A luggage storage service is provided and you are welcome to enjoy the hotel facilities and surrounding area before check in or after check out. Click here for information about things to do in the area.

Wi-Fi is completely free and you do not need to sign-in. Simply ask for the access code on arrival.

The Cottage in the Wood is a non-smoking hotel, in accordance with UK law (Health Bill: Smoke-Free Premises and Enforcement Regulations 2006). We respectfully ask that all guests observe the non-smoking law, and refrain from smoking in any area inside the hotel, including guest bedrooms. Thank you for your co-operation.

There are specific under cover areas in the grounds of the hotel where guests may smoke, please use ash trays provided. E-cigarettes or vapouriser’s are not permitted in the restaurant.

A discretionary 12.5% service charge will be added to your bill.

Room Service:
Wed-Sun 12pm – 2.30pm and Everyday 6pm – 8.30pm. Please note that there is an extra £10 tray charge for all room service orders.

Food service times:
Continental breakfast: Mon – Fri: 7:30 a.m. – 9:00 a.m. Sat, Sun & Bank Holidays: 8:00 a.m. – 9:45 a.m.

Lunch:
Everyday 12:30 p.m. – 2:00 pm. Sat & Sun: soup & sandwiches available all afternoon

Dinner:
Everyday 7.00 a.m. – 9.00 p.m.

Yes, available by prior reservation. See our ‘Corporate’ page for more information or click here to make an enquiry.

We love to host intimate weddings. Please click here to make an enquiry.

No, but we can arrange for in-room spa services or free transfer to our preferred beauty salon 2 minutes from the hotel. Free transfer available on treatment packages. Click here for more

Yes, there is parking for 47 cars on the hotel grounds. Parking is free for guests.

Directions can be found using Google Maps or Apple Maps by entering the following address:

The Cottage in the Wood
Holywell Road
Malvern Wells
Worcestershire
England
WR14 4LG

For the most accurate route, simply copy and paste the full address into your preferred navigation app.

Great Malvern is the nearest station to the hotel. There are direct trains from Paddington (2.5 hours) and Birmingham (1 hour) to Great Malvern. It is then a 5-minute drive to the hotel. Please click here if you would like us to arrange a taxi transfer from the station to the hotel for a fee.

Great Malvern railway station is a Victorian, Grade II listed building and is a beautiful attraction in itself.

The nearest airports are Birmingham (44 miles / 71 KM), London Heathrow (120 miles / 193 KM) and London Gatwick (156 miles / 251 KM). Please click here if you would like us to arrange a taxi transfer from the airport to the hotel for a fee.

You should have received an email confirming your booking reservation. If you have not received an email or would like us to resend it, please click here to let us know.

If you would like to modify, or cancel your reservation please click here to let us know.

Yes, click here to email your request or calling 01684 588860

Yes, for a fee, more information can be found on our Family Rooms page

Contact the company you made the reservation with.

The Cottage in the Wood 1919 Restaurant, reception and toilet facilities are fully accessible. There is one step to the bar and access is easily arranged with a removable ramp, always on hand. The Cottage in the Wood has one dedicated accessible room with a designated parking space and roll-in shower. Ground floor rooms in The Coach House building are accessible without stairs.

No sorry, we do not currently have connecting rooms. We plan to create connecting rooms as part of the upcoming refurbishment works so we will in the future.

Special rules may apply for guests under the age of 18.

If booked directly through the Hotel, we have a 48 Hour prior to arrival cancellation policy on most reservations. On certain reservations a special cancellation may apply. It booked through a third party, please contact the booking agent directly for cancellation policies.

Yes, one room night will be charged. Other room nights will be charged if cancelled less than 48 hours prior to reservation.

We offer two distinct dining experiences for our guests. The Brasserie provides a relaxed, informal setting with seasonal dishes, while 1919 Restaurant, our award-winning 3 AA Rosette restaurant, delivers an elevated fine dining experience. We highly recommend booking in advance to avoid disappointment, particularly during busy periods.

Book here

Yes, we’re happy to accommodate a wide range of dietary requirements, including vegan, vegetarian, gluten-free, dairy-free and other specific needs. We kindly ask that you let us know your requirements in advance so our chefs can prepare suitable options and ensure you have the best possible dining experience.

The Brasserie:
Lunch: Wednesday – Saturday 12pm – 2pm
Sunday Lunch: 12:30pm – 2:30pm
Dinner: Everyday 6pm – 8.45pm

1919 restaurant:
Thursday – Saturday, 6:45pm – 8:30pm
Lounge Bar: Everyday til late

Breakfast: Mon – Fri: 7:30 a.m. – 9:00 a.m. Sat, Sun & Bank Holidays: 8:00 a.m. – 9:45 a.m.
Lunch: Daily 12:30 p.m. – 2:00 pm. Sat & Sun: soup & sandwiches 2:00pm – 7:00 p.m.
Cream tea: Daily, no reservation required
Afternoon tea: Daily, by reservation
Dinner: Daily 7.00 a.m. – 9.00 p.m.
Bar & lounge: Daily 8:00 a.m. – 11 p.m. (no alcohol served), Mon – Sat 11 a.m. – 11 p.m. Sun 12:00 p.m. – 10:30 p.m. (alcohol served)

Click here to email or call 01684 588 860

We accept all major credit cards and cash.

We charge 2% for payments made with credit card (credit card charge is only taken on final payments and is not taken on deposits). It is with regret that we charge for credit card payments. This is due to the high charge the credit card companies charge us and we believe it is fairer to pass this on to only those guests who choose to pay by credit card.

We do not require a deposit for incidentals but we do require credit/debit card pre-authorisation of £100 per night on check in to cover any incidentals or damages during your stay. This is not a charge and no funds will be debited from your account during your stay, however your bank statement may show the pre-authorisation as a pending transaction. Any incidentals or damages not settled during check-out will be charged to the card used for pre-authorisation after check out.

Cash is not accepted in place of card pre-authorisation.

The hotel has 30 days to charge for any incidentals or damage not paid for at check out. If you have checked out and the pre-authorisation is appearing on your credit/debit card please contact us by clicking here or calling 01684 588860 for the pre-authorisation to be cancelled.

For groups of 6 people or more people a deposit of £10 per person is required to confirm the reservation.

The deposit is fully refundable if the reservation is cancelled or amended 48 hours prior to booking date. Deposit is non-refundable if booking is cancelled or amended within 48 hours of the booking date.

Yes, The Cottage in the Wood is a pet-friendly hotel. All pets are welcome. Any type of pet is allowed with no weight or restrictions, maximum 2 pets per room. Pets are allowed in our pet-friendly rooms only and are not allowed in the restaurant, bar or lounge. Please see pet-friendly rooms.

Yes, please inform the hotel when you make the booking.

There is immediate access to the Malvern Hills from the hotel for you to take your pet out.