Online Booking

Terms and conditions

This website, found under the www.cottageinthewood.co.uk URL, is operated by The Cottage in the Wood and references to ‘we’, ‘us’ and ‘our’ shall be deemed to be references to The Cottage in the Wood. References to ‘you’ and ‘your’ shall be deemed to be references to person making a booking at The Cottage in the Wood hotel, restaurant or bar.

Check in: Rooms are available from 3:30pm on the day of arrival.

Check out: Guests are required to vacate their rooms by 11:00am on day of departure.

Smoking, e-cigarettes or vapourisers: The Cottage in the Wood is a non-smoking hotel, in accordance with UK law (Health Bill: Smoke-Free Premises and Enforcement Regulations 2006). The Cottage in the Wood does not permit smoking, or the use of e-cigarettes or vapourisers in any area inside the hotel, including guest bedrooms. If guests violate this policy they will be charged £500. To avoid this charge, we respectfully ask that all guests observe the non-smoking law, and refrain from smoking or using e-cigarettes or vapourisers in any area inside the hotel, including guest bedrooms. Thank you for your co-operation.

Pets: Pets are not allowed in the main house, restaurant, bar or lounge or some of the rooms. (Pets are allowed in our pet-friendly rooms only). A charge may be applied if guests violate this policy. It is the responsibility of the guest to inform reception at the time of booking, if they intend to bring a pet so an appropriate room can be allocated. We cannot guarantee the availability of a pet-friendly room if we are not notified at the time of booking.

Deposit: A non-refundable deposit of £75 per room, is required to secure a guest’s reservation.

Provisional reservations: Reservations are deemed provisional until the deposit is paid.
Provisional bookings are held at the discretion of The Cottage in the Wood but are typically held for 7 days if more than 21 days prior to the date of the reservation or for 24 hours if less than 21 days prior to the date of the reservation. The Cottage in the Wood reserves the right to cancel a provisional reservation without warning. Payment of the deposit confirms the booking and signifies agreement with these terms & conditions.

Group bookings (parties of 6 or more for restaurant and/or rooms):
- A non-refundable deposit of £75 per room, is required to secure a reservation. Only the number of rooms that the deposit is paid for will be confirmed. If additional rooms are required, the deposit for these additional rooms is required to secure the rooms.
- Payment of the deposit confirms the booking and signifies agreement with these terms & conditions.
- Final numbers must be agreed 7 days
- Outstanding balance for items agreed in advance (e.g. rooms, meal in the restaurant) must be paid 10 days before arrival
- Additional items must be paid for upon check-out

Cancellation policy for hotel bookings including room only, bed & breakfast or dinner, bed & breakfast: Reservations cancelled within 48 hours of the date of arrival will be charged at the full price.

Cancellation policy for hotel bookings for certain dates*, events or for group booking i.e. 5 or more rooms: Reservations cancelled in whole or in part within one month of the arrival date will be charged the full room rate or per person rate per night. *Certain dates include, but not limited to: Valentine's, Mother's day, Easter, Three counties show dates, Bank holidays, Christmas, New Years.
We recommend you have travel insurance in place to cover against cancellation charges.

Confirmation & cancellation of restaurant reservations: On certain dates* or for parties of 6 or more card details are taken to confirm the reservation. In the event of cancellation or reduction in numbers within 7 days of the reservation date or no-show on the day, £20.00 per person will be charged to the card provided. *Certain dates include, but not limited to: Valentine's, Mother's day, Easter, Three counties show dates, Bank holidays, Christmas, New Years.

Prices: Prices are inclusive of VAT.

Credit card charge: There is a 2% charge of the total bill for payments by MasterCard, Visa Credit or American Express.

Service charge: For parties of 6 or less service charge is not added to the bill, but can be at your discretion. For parties of 6 or more a 10% discretionary service charge is added to your bill.

Dietary requirements or food allergies: It is the responsibility of the guest to inform The Cottage in the Wood of any dietary requirements or food allergies.

Music: Music is played at The Cottage in the Wood at our discretion. Guests are not permitted to tamper with the music system or attempt to play their own music through the hotel speakers / music system. In the event of exclusive hire, we may permit guests, at our discretion, to play their own music if the music is provided in advance.

For parties of 10 or more: guests must choose their menu selection from a reduced menu and send their menu selections to The Cottage in the Wood in advance.

Afternoon tea reservations: For afternoon tea reservations card details are taken to confirm the reservation. In the event of cancellation or reduction in numbers within 7 days of the reservation date or no-show on the day, £20.00 per person will be charged to the card provided.

Ticketed events: For events when full payment is taken in advance this payment is non-refundable if cancelled within 21 days of the event. If cancelled more than 21 days in advance of the event 50% of the ticket charge will be refunded at our discretion.

Bar & lounge: Tables in the bar are not available for advanced reservations.

Photos and videos: You may appear in photos or videos that are taken during your time at The Cottage in the Wood. These photos or videos may be published on the internet for example, but not limited to, The Cottage in the Wood website and social media pages (face book, twitter and others.)

Vouchers: Voucher must be redeemed within the specific time period indicated on the voucher, subject to availability and exclusions may apply.

Competition prizes: Competition entries must be submitted before the competition deadline for entries. Prize may be redeemed within specific time period, subject to availability and exclusions may apply. Prize must be redeemed by the entrant and their invited guest: prize may not be given as a gift to another person. Persons involved in organising the competition are not permitted to win the prize. Additional items and hotel rooms nights can be booked. Offer subject to availability. Prize may not be redeemed in conjunction with any other offers or negotiated rates. Prize applies to new bookings only and may not be redeemed in place of an existing booking. By entering your email above you agree to receive emails from The Cottage in the Wood (unless specified otherwise).

Call us on: +44 (0) 1684 588 860

The Cottage in the Wood
Hotel & Restaurant
Holywell Road
Malvern Wells
Worcestershire
ENGLAND
WR14 4LG

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Cottage in the Wood