We have a rather ambivalent attitude towards awards because its what our guests actually think that matters, not the view of an inspector or an awarding body.
However, they serve to endorse any claims that we make for ourselves and help re-assure a prospective guest that we are ‘an ok place’.
They also make us feel better and lift morale. All to often satisfaction is silent (fair do’s, we are here to provide a service and you pay for it) and only dissatisfaction finds a voice. So it’s a good feeling to be recognised by professionals who have hundreds, no thousands of hotels and restaurant to select from.
Over the years we’ve been lucky enough to catch the eye on quite a few occasions and I’ve listed below the ones I regard as the more significant. Either for their prestige factors or perhaps significant moment in our progression to where we are today.
Heart of England Tourism Hotel of the Year – runner up - 2010
MHDC (Malvern Hills District Council) Platinum Award for Tourism Excellence 2004 and a special Chairman’s Award 2006
Two AA Rosettes (consistently for 15 years)
Condé Naste Johansens Most Excellent Restaurant 2006 (one of three shortlisted)
Birmingham Evening Mail Restaurant of the Year
We continue to win recognition for our wine lists. Condé Nast Johansens in conjunction with Taittinger Champagne awarded us two titles for 2010.
“Most Informative Wine List”
“Best ½ Bottle Wine List of the Year”
We have also scooped the overall best list award on two occasions – 2001 and 2006.
Condé Nast Johansens most informative wine list for 2010
Condé Nast Johansens best 1/2 bottle wine list 2009 and 2010
Condé Naste Johansens Wine List of the Year in both 2001 and
AA Wine List of the Year regularly shortlisted as amongst the finest handful in Britain
AA Restaurant Guide 2010 ‘Notable Wine List’
Business Excellence Award ‘Highly commended’ 2006 - I was particularly pleased with this as the competition was so fierce from some of the best in the land. Rocco Forte’s Balmoral Hotel – Edinburgh won our section ‘Hotel £1m +’ and the other Highly Commended were The Dorchester, Park Lane; the Malmaison Group and the Maybourne Group which comprises, Claridges, The Berkeley and The Connaught.
Investors in People 1997 – 2010, ongoing
Excellence in People 1997 – 2010, ongoing