We have a rather ambivalent attitude towards awards because its what our guests actually think that matters, not the view of an inspector or an awarding body.

However, they serve to endorse any claims that we make for ourselves and help re-assure a prospective guest that we are ‘an ok place’.

They also make us feel better and lift morale. All to often satisfaction is silent (fair do’s, that’s what we are here to provide and you to pay for) and only dissatisfaction finds a voice.  So it’s a good feeling to be recognised by professionals who have hundreds, no thousands of hotels and restaurant to select from.

Over the years we’ve been lucky enough to catch the eye on quite a few occasions and I’ve listed below the ones I regard as the more significant.  Either for their prestige factors or perhaps significant moment in our progression to where we are today.

Overall Performance

Heart of England Tourism Hotel of the Year – runner up 1999 & 2000

MHDC (Malvern Hills District Council) Platinum Award for Tourism Excellence 2004 and a special Chairman’s Award 2006

Food

Two AA Rosettes (consistently for 13 years)

Condé Naste Johansens Most Excellent Restaurant 2006 (one of three shortlisted)


Wine

Condé Naste Johansens Wine List of the Year in both 2001 and 2006

AA Wine List of the Year regularly shortlisted as amongst the finest handful in Britain

AA Restaurant Guide 2006 ‘Notable Wine List’

The Company

Business Excellence Award ‘Highly commended’ 2006 - I was particularly pleased with this as the competition was so fierce from some of the best in the land.  Rocco Forte’s Balmoral Hotel – Edinburgh won our section ‘Hotel £1m +’ and the other Highly Commended were The Dorchester, Park Lane; the Malmaison Group and the Maybourne Group which comprises, Claridges, The Berkeley and The Connaught. 

Investors in People 1997 – 2006, ongoing

Excellence in People 1997 – 2006, ongoing