Frequently Asked Questions
Check in 3.30 p.m., check out 11 a.m.
A luggage storage service is provided and you are welcome to enjoy the hotel facilities and surrounding area before check in or after check out. Click here for information about things to do in the area.
Wi-Fi is completely free and you do not to sign-in. Simply ask for the access code on arrival.
For the benefit of fellow guests we ask that you please use mobile phones and computers discretely.
The Cottage in the Wood is a non-smoking hotel, in accordance with UK law (Health Bill: Smoke-Free Premises and Enforcement Regulations 2006). We respectfully ask that all guests observe the non-smoking law, and refrain from smoking in any area inside the hotel, including guest bedrooms. Thank you for your co-operation.
There are specific under cover areas in the grounds of the hotel where guests may smoke, please use ash trays provided. E-cigarettes or vapouriser's are not permitted in the restaurant.
We do not charge extra for service at The Cottage in the Wood. Should you wish to leave a tip you can do so when you pay your bill on departure. Any tips collected are shared evenly amongst the team at The Cottage in the Wood.
Continental breakfast: Mon – Fri: 7:30 a.m. – 9:00 a.m. Sat, Sun & Bank Holidays: 8:00 a.m. – 9:45 a.m.
Lunch: Everyday 12:30 p.m. – 2:00 pm. Sat & Sun: soup & sandwiches available all afternoon
Dinner: Everyday 7.00 a.m. – 9.00 p.m.
We love to host intimate weddings. Please click here to make an enquiry.
No, but we can arrange for in-room spa services or free transfer to our preferred beauty salon 2 minutes from the hotel. Free transfer available on treatment packages.
View pamper treatments
Sorry, we do not.
Transportation / Directions
Yes, there is parking for 47 cars on the hotel grounds. Parking is free for guests.
Directions can be found on our Map + Directions page.
Great Malvern is the nearest station to the hotel. There are direct trains from Paddington (2.5 hours) and Birmingham (1 hour) to Great Malvern. It is then a 5-minute drive to the hotel. Please click here if you would like us to arrange a taxi transfer from the station to the hotel for a fee.
Great Malvern railway station is a Victorian, Grade II listed building and is a beautiful attraction in itself.
The nearest airports are Birmingham (44 miles / 71 KM), London Heathrow (120 miles / 193 KM) and London Gatwick (156 miles / 251 KM). Please click here if you would like us to arrange a taxi transfer from the airport to the hotel for a fee.
Yes, for a fee, more information can be found on our Family Rooms page
Contact the company you made the reservation with.
Not if you are a UK or EU citizen.
If you are from outside the UK or EU than a valid government issued picture ID is required for Hotel Check-in.
Yes, we have accessible rooms. One of our rooms in the Coach House has dedicated parking, ramp access and a fully accessible, roll-in shower with bars and sitting facilities. There are also other rooms that are accessible (no stairs to access) with bath and shower facilities not modified for accessibility. For more information on the accessible features of our hotel and rooms, click here
No sorry, we do not currently have connecting rooms. We plan to create connecting rooms as part of the upcoming refurbishment works so we will in the future.
Special rules may apply for guests under the age of 18.
If booked directly through the Hotel, we have a 48 Hour prior to arrival cancellation policy on most reservations. On certain reservations a special cancellation may apply. It booked through a third party, please contact the booking agent directly for cancellation policies.
Yes, one room night will be charged. Other room nights will be charged if cancelled less than 48 hours prior to reservation.
The 2 AA rosette awarding winning restaurant is very popular and often gets booked in advance – we suggest booking a table to avoid disappointment – click here to make a reservation.
Yes, our restaurant menus include vegan, vegetarian and low calorie options.
Our chefs are expert in catering for all dietary requirements.
Most dishes can be adapted to suit any dietary requirements be it as simple as making a dish a little lighter or avoiding certain ingredients.
We also have a ‘lactose free’ and a ‘glutton free’ menu for you to select from.
Please inform us of any dietary requirements you may have when booking so we can accommodate these accordingly.
Please note the Quintessential afternoon tea would need to be adapted for dietary requirements in advance.
Breakfast: Mon – Fri: 7:30 a.m. – 9:00 a.m. Sat, Sun & Bank Holidays: 8:00 a.m. – 9:45 a.m.
Lunch: Daily 12:30 p.m. – 2:00 pm. Sat & Sun: soup & sandwiches 2:00pm – 7:00 p.m.
Cream tea: Daily, no reservation required
Afternoon tea: Daily, by reservation
Dinner: Daily 7.00 a.m. – 9.00 p.m.
Bar & lounge Daily 8:00 a.m. – 11 p.m. (no alcohol served), Mon – Sat 11 a.m. – 11 p.m. Sun 12:00 p.m. – 10:30 p.m. (alcohol served)
Click here to email or call 01684 588 860
We accept all major credit cards and cash.
We charge 2% for payments made with credit card (credit card charge is only taken on final payments and is not taken on deposits). It is with regret that we charge for credit card payments. This is due to the high charge the credit card companies charge us and we believe it is fairer to pass this on to only those guests who choose to pay by credit card.
We do not require a deposit for incidentals but we do require credit/debit card pre-authorisation of £100 per night on check in to cover any incidentals or damages during your stay. This is not a charge and no funds will be debited from your account during your stay, however your bank statement may show the pre-authorisation as a pending transaction. Any incidentals or damages not settled during check-out will be charged to the card used for pre-authorisation after check out.
Cash is not accepted in place of card pre-authorisation.
The hotel has 10 days to charge for any incidentals or damage not paid for at check out. If you have checked out and the pre-authorisation is appearing on your credit/debit card please contact us by clicking here or calling 01684 588860 for the pre-authorisation to be cancelled.
For groups of 6 people or more people a deposit of £10 per person is required to confirm the reservation.
The deposit is fully refundable if the reservation is cancelled or amended 48 hours prior to booking date. Deposit is non-refundable if booking is cancelled or amended within 48 hours of the booking date.
Yes, The Cottage in the Wood is a pet-friendly hotel. All pets are welcome. Any type of pet is allowed with no weight or size restrictions, maximum 2 pets per room. Pets are allowed in our pet-friendly rooms only and are not allowed in the restaurant, bar or lounge. Please see pet-friendly rooms for more information.
Yes, please inform the hotel when you make the booking.
There is immediate access to the Malvern Hills from the hotel for you to take your pet out.